Frequently asked questions

When will I receive my order?
Order processing can take up to 1 business day. The estimated delivery cost and time are displayed at checkout, before you finalize your purchase.

How can I track my order?
Once shipping is available, you will receive an email with tracking information. Please also check your spam or junk folder.

Can I change or cancel my order?
Please contact us as soon as possible via the contact form. If the order is already being prepared or has been shipped, it may not be possible to change or cancel it.

What are the shipping costs?
Shipping costs depend on the destination and the available option. The applicable amount will be shown at checkout before payment.

Can I return an item?
Please refer to our Return Policy for the applicable timeframes and conditions. If you have any questions, contact us before sending the item.

What payment methods can I use?
The available payment methods for your order are displayed at checkout.

Where can I find the measurements of a bag?
The measurements and details of each item are indicated on its respective product page. We recommend that you check them before choosing the size. If you need more information, please contact us via our email at contact@vayluma.co